Red Carpet FAQs
Last updated: October 18, 2015.
How do I get credits to use?
- How do I get credits to use?
- How much does it cost to send a message?
- How long before I would get a reply?
- Are messages guaranteed to be delivered to the celebrity?
- Which charities get to keep the proceeds?
- Are the fees I pay for the message refundable?
- Can I withdraw my excess credits from the app?
- Help, my favorite celebrity is not listed!
- I am a celebrity, how do I get listed!
- I am a celebrity, how do I or my favorite charity get paid!
- How does it all work?
Within your Profile there is an option to Add Credits. Depending on whether you are using an iPhone or Android device, you will be prompted
to enter your iTunes or Google Play account details to complete the transaction. You can purchase credits starting from 99c*. Also, upon registration
if you verify your email address you will receive a FREE 99c* to get you started.
How much does it cost to send a message?
It's up to you to decide how much you want to pay per message. You can start from as low as 99c*.
How long before I would get a reply?
Remember that celebrities can be super busy with their schedules so give them a bit of time to reply. If they haven't replied in due time, then by all means feel
free to retract the message and get your $$$'s back. Refer to FAQ 6
Are messages guaranteed to be delivered to the celebrity?
Messages will be sent and available to the celebrity to read and reply to. Red Carpet cannot guarantee that all messages will be read/reply, so
you have the option to retract any messages and get your funds back. That way you can rest assure that you are not wasting money in the event of
a non reply. As long as they are still unread. Simply swipe left on the message (in your sent items) to retract and get your funds back. Red Carpet
will do its best behind the scenes to get the celebrity to reply.
Which charities get to keep the proceeds?
Celebrities will get to pick and choose which charities they want to donate the proceeds too.
Are the fees I pay for the message refundable?
They are only refundable if the message is unread. If you send a message and the celebrity in question has replied, then you cannot get a refund
on that anymore. In your Sent items, simply swipe right to left on the message and the option to retrac the message will appear.
Can I withdraw my excess credits from the app?
Any credits bought remains within the app and cannot be withdrawn out as cash or any other legal tender.
Help, my favorite celebrity is not listed!
We endeavor to list as many celebrities as possible. If you can't find your favorite celebrity, let us know and we will get them added onto the
Red Carpet platform as soon as we can.
I am a celebrity, how do I get listed!
Simply register and we will verify you. If you log in with your verified Twitter account then the process will be seamless as we then know
that you have been verified already. We generally only take a few hours to verify celebrities so you will be up and running in no time.
I am a celebrity, how do I or my favorite charity get paid!
Once verified we will send you out our Terms and Conditions which includes your obligations, rights and how you will be paid out. This document
will state our fee and other important stuff that we won't go into here.
How does it all work
As a Celebrity - As a celebrity you will receive notifications/emails once someone sends you a message. It will state who it is from and how
much the message is worth. In your message inbox you are able to sort the messages by price (high/low) and date (newest/oldest). When you
reply to a message, your Red Carpet account will be credited the message's bid price. You can withdraw any funds from your profile screen.
We will then contact you as to how you would like the funds to be disperse. So now rather than reading troll messages on the other social platforms,
connect with your fans for a good cause. It's that simple :) ...
As a Regular User - top up your account with some funds (purchased within the app). Send a message to your favorite celebrity. If they
are currently using the Red Carpet app, then hopefully it won't be long before they reply. If they are currently not using the app, we will work
behind the scenes to get them on-board to answer your messages. So you have nothing to lose as you are free to retract your messages at any
time and receive your $$$'s back. It's that simple :) ...
* All price quoted here is in US Dollars.